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The New Gold Standard书籍详细信息
- ISBN：9780071548335
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2008-06-13
- 页数：284
- 价格：244.00元
- 纸张：暂无纸张
- 装帧：暂无装帧
- 开本：暂无开本
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
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Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . Understanding the ever-evolving needs of customers. Empowering employees by treating them with the utmost respect. Anticipating customers' unexpressed needs and concerns. Developing and conducting an unsurpassed training regimen . . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. .
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在线阅读地址：The New Gold Standard在线阅读
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书籍介绍
在线阅读本书
Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . Understanding the ever-evolving needs of customers. Empowering employees by treating them with the utmost respect. Anticipating customers' unexpressed needs and concerns. Developing and conducting an unsurpassed training regimen . . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. .
书籍真实打分
故事情节：6分
人物塑造：9分
主题深度：4分
文字风格：6分
语言运用：5分
文笔流畅：5分
思想传递：9分
知识深度：9分
知识广度：6分
实用性：9分
章节划分：4分
结构布局：9分
新颖与独特：6分
情感共鸣：8分
引人入胜：9分
现实相关：3分
沉浸感：7分
事实准确性：4分
文化贡献：6分
网站评分
书籍多样性：9分
书籍信息完全性：5分
网站更新速度：7分
使用便利性：9分
书籍清晰度：4分
书籍格式兼容性：6分
是否包含广告：8分
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下载点评
- 一般般(330+)
- 体验好(173+)
- 愉快的找书体验(118+)
- 无漏页(365+)
- 中评(201+)
- 目录完整(154+)
- 无盗版(472+)
下载评价
网友 邱***洋：不错，支持的格式很多
网友 宫***凡：一般般，只能说收费的比免费的强不少。
网友 方***旋：真的很好，里面很多小说都能搜到，但就是收费的太多了
网友 师***怀：好是好，要是能免费下就好了
网友 权***颜：下载地址、格式选择、下载方式都还挺多的
网友 宫***玉：我说完了。
网友 苍***如：什么格式都有的呀。
网友 康***溪：强烈推荐！！！
网友 詹***萍：好评的，这是自己一直选择的下载书的网站
网友 宓***莉：不仅速度快，而且内容无盗版痕迹。
网友 温***欣：可以可以可以
网友 沈***松：挺好的，不错
网友 冷***洁：不错，用着很方便
网友 曾***文：五星好评哦